The Essentials of Effective Management Training Course

You will discover how you can effectively integrate excellent planning and organisational skills with the "people" skills of communicating expectations, motivating, delegating, coaching and leading your team. Most teams are made up of a combination of very different personalities, skills and abilities – all of whom require sophisticated handling to ensure you maximise their full potential. You’ll learn how best to approach each individual in your team - and how to juggle the multiple demands on you as a manager, whilst maintaining the focus on the efforts of both you and your team.

Armed with a portfolio of management techniques, you will return to your workplace well-equipped to build on your strengths as a manager, and to identify areas where you can improve both your efficiency and your working relationships.

Managing Your Team and Stakeholders

Managing Self and Building Your Personal Standing

• Assessing your personal values
• Consider the impact of your mental states and their effect on your verbal and non-verbal behaviours and your ability to perform effectively
• Managing your inner dialogue – eliminating unhelpful ‘head tapes’ and replacing with positive ‘head tapes’
• Understand your motivational drivers and their effect on your performance as a manager
• Applying the ‘Circle of Influence and Control’ model to develop proactive, positive self control
• Develop your ‘3Vs’ – Visual, Vocal and Verbal assertiveness to create a positive impact on others

Practical Exercises:
Personal Conditioning exercise
Circle of Influence and Control exercise
The three minute brief – an opportunity to create the right impact

Building Your Power and Influencing Base

• Identifying the stakeholders you need to know
• Understanding and managing your key stakeholders
• Stakeholder analysis – building your network map
• Building stakeholder relations using the ‘Power/Interest Grid’
• Understanding your organisation’s ‘political map’ and identifying your ‘sponsors’ and ‘fans’

Practical exercises:
Create your unique network map
Identify your key stakeholders and plot them on your Power/Interest Grid

Transactional Analysis: Understanding the 5 "Ego States" of the mind and how to use them proactively to build strong working relationships

• Identifying the 5 emotional ‘Ego States’ that drive behaviour
• How to manage the other person’s ego states to aim for a ‘win/win’ outcome
• Aiming for the “I’m OK-You’re OK” outcome for you and your team
• Understanding the implications for managers of the aggressive - passive - assertive circle
• Ensuring clear and effective communication strategies

Personal Profile: Identifying your preferred style of communicating
Exercise: Communicating in difficult situations

Managing Conflict Effectively

• Understanding the underlying causes of conflict and how to deal with them effectively
• Identifying the five conflict management styles and when to use them for maximum effect
• Recognise that conflict can be a positive lever to ‘open up’ team, colleague and customer issues
• Recognising your preferred conflict management style and that of those you have to negotiate with and use these to influence effectively

Personal Profile: Identifying your preferred conflict management style
Pairs Practice: Resolving conflict with direct report

Leading and Motivating Your Team

Winning Leadership Styles

• Identifying your own leadership style
• Understanding how your leadership style impacts on others’ behaviour
• Recognising the advantages and disadvantages of your personal approach in a management situation
• Focusing on your strengths to improve the performance of yourself and others
• Identifying the characteristics of an effective team leader
• When should you lead, and when manage?

Personal Profile: Identifying your preferred leadership style
Group leadership exercise

Building and Motivating a High Performance Team

• What constitutes a highly motivated team?
• Understanding organisational climate and its effect on performance
• How climate works
• Building positive team climate
• Achieving the right balance of personalities and expertise
• Creating productive working relationships
• Identifying key motivational factors for individual team members: Intrinsic, extrinsic and hygiene factors
• Recognising the symptoms of demotivation in your staff and taking remedial action

Exercise: Personal and team motivation profiling exercise to use with your team in the workplace

Using Effective Feedback to Improve Individual and Team Performance

• Understanding the importance of feedback within leadership
• Why feedback is necessary to improve future performance
• The difference between feedback and criticism
• Using behaviour based feedback models for success and individual growth
• Considering verbal and non-verbal communication when giving feedback

Pairs practice: Giving feedback to direct report

Behaviour Versatility: Applying Proven Strategies in Managing Different Behaviour Styles

• Recognising different personality types and behavioural styles
• Curbing the tendency to "react to" rather than "manage" others’ behaviour
• Identifying how to manage and control different behavioural needs effectively
• Adapting your behavioural style to develop positive relationships
• Adapting your behaviour to achieve maximum effect and influence others

Personal Profile: Identifying your prime behaviour style towards others
Exercise: Assessing others’ behaviours and how to influence them effectively

Building Your Own Personal Action Plan

In this session each participant will be encouraged to prepare an individual action plan highlighting 5 key points to be addressed immediately on your return to the workplace.

Discover how you can effectively manage your people and achieve your company objectives through:

• critically evaluating your own management style
• effectively planning and structuring your own and your team’s priorities
• implementing appropriate delegation strategies
• managing different personalities and behavioural needs to best effect
• increasing your personal power base and your influencing skills
• implementing new techniques in measuring and managing personal and team performances
• creating and maintaining a highly motivated and successful team