Hear from a range of industry experts talk you through their complaints management procedures; regulatory insights from the FOS; and, on where the industry is heading. Download the latest programme for the Customer Complaints in Financial Services Conference here now!

Key hot topics and benefits of attendance include:

An Update on FSA Expectations Regarding Complaints Handling Regulation:
• Find out what are the new FSA requirements in the era increased intrusiveness and how your company can meet those requirements

Insights from the FOS on Current Challenges and Future Trends:
• Understand the changing profile of complaints, hear latest forecasts and trends how the industry can learn from complaints data and individual decisions

An Industry Perspective on Good Practice in Complaints Handling

What Impact is the Publication of Complaints Data Having on the Industry?

Assessing the Value of Root Cause Analysis in Complaints Management

A Practical Case Study in Customer Complaints Management

Examining the Complaints Cycle From a Small Company Perspective

Examining the Continuing Implications of Consumer Redress:
• Gain insights into the new 'emerging risks' framework; the options for handling mass claims and how those options will be controlled in practice
The Future of Complaints Handling

Plus don't miss the additional Workshops:
1. Complaint Handling Under DISP & Managing Investment Complaints (7th July 2010)
2. Effectively Managing PPI Complaints in the New Regulatory Climate (8th July 2010)